By Tracy MacDonald
Dec 2020

If the past 8 months have taught us any kind of lesson, it’s that change is inevitable. Sometimes it’s beyond our control and we just need to deal with it. Sometimes we are in a position to lead change. If you’re leading change, there is a lot more to remember than just the change itself.

As leaders, we have to realize that people are emotionally attached to what they know. Any change that is implemented will affect your team, and your customers, in a way that can be thought of as “below the surface.” For example, a new organizational structure for a department may involve one, or all, of the following: new people, new roles, new goals, new technology and new processes. If we look at two of these areas, process and people, we can see both above and below the surface components.
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