Publications

Executive Summary

In this study, we assess a home furnishings retailer operating 18 U.S. stores with a total of 500 employees. The company was suffering from steadily declining sales, high attrition rates at the mid-manager level, poor online reviews from employees about their work environment, and poor online reviews from customers. Continue reading…


There is an old adage about the importance of making a first impression, and it couldn’t be more true. We don’t always have the opportunity to control the environment or circumstances in which a first impression is made. Continue reading…


Operational function and the way things work, is a concept we learn early on in school, and almost entirely by practical application. Whether related to sentence structure, mathematical problem solving, or following a schedule, sound operational function is required for successful group and individual performance. Continue reading…


What a compliment it is when someone tells us, especially a doctor, that we are the “picture of health.” Drawing a picture like that would be difficult, but we know what it feels like; good, consistent energy, a positive attitude, a smile most days, and plenty of enthusiasm to get up each morning and do it all again. Continue reading…


We are always pitching ideas. This lifelong practice likely started during childhood while convincing someone it was  good idea to go out for ice cream in the middle of winter. In the simplest terms, pitching is the act of not just sharing an idea, but convincing others that it’s a good idea and they would benefit from joining you in carrying it out. Continue reading…


In a time of GPS, Google maps and pin dropping, most of us, even millennials, know what a compass is. There are some who can even use a compass to navigate through the woods. Continue reading…


Regardless of where we each fall in the organizational food chain, we are responsible for completing things. Whether actions or tasks, everything has a deadline and in all likelihood someone at a higher level who will review it. Continue reading…


December is one of those months that is both stressful and celebratory. On the business side, it’s the end of a calendar year, it can also be the halfway point through a fiscal year, and at the very least, it’s the end of a quarter. We can call this the “pressure” side of December. On the celebratory side, we have several holidays, the official start to winter and an opportunity to close up one year and look forward to a new beginning. Continue reading…


Running on a treadmill is useful when the weather is cold and you’ve got nowhere else to go. But when it comes to moving a business or project forward, the last place you want to be is on a treadmill- working but not moving. In business, this stagnant movement can happen when there is a desired outcome or goal but with all the activity, there is no change, no momentum, and no results showing progress. Continue reading…


Laughter has been found to be incredibly beneficial to live longer, be healthier, and reduce stress. Smiling is good too, especially when it’s genuine. In the case of the business environment, we’ll go one step further and say a sense of humor can make all the difference when it comes to handling stress, managing deadlines and being a leader among colleagues.

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